Software for one specific job
It usually starts with one job: the technicians' job sheets, the quotes, the stock. Each page starts from one of these and says what the software does, what data it needs and how to begin.
Field service software with the job sheet on the phone
Technicians fill in job sheets by hand, the office types them up at the end of the week and the invoice goes out later still. With an app on the phone, the technician sees the day's jobs and closes each one with the customer signing on screen: the office gets it ready to invoice.
Custom quoting software, with a margin only you can see
A new quote starts as a copy of the last one in Word, prices come from the supplier's price list and the margin gets worked out separately, if at all. In custom software the quote is built line by line from your own products, and the PDF comes out in your own design.
Custom order and inventory software, in the cloud
Orders arrive by email, by phone and from the website, stock lives in a spreadsheet updated whenever someone remembers, and the supplier order goes out once the item has already run out. Custom software keeps customer orders, supplier orders and stock levels in the same data.
Job tracking software: hours, materials and margin for every job
You know how much you invoiced on a job. How much it cost you is another matter. Job tracking software collects hours, materials and expenses while the work is under way, and shows the margin before the job is closed.
Deadline and renewal tracking, with reminders by email and in your calendar
Contracts, certificates, training, inspections, customer subscriptions: every missed date costs a fine or a customer. Custom software keeps every date in one place, sends reminders in advance and shows what is due this month.
Planned maintenance software for equipment, boilers and machinery
Yearly or six-monthly maintenance lives in a diary, and when a customer calls nobody remembers what was done last time on their equipment. Custom software keeps the history of every unit and builds the schedule of upcoming visits by itself.
A custom CRM for teams still selling from a spreadsheet
Customers in a spreadsheet, deals in email threads, reminders on sticky notes. A CRM built on your rules keeps it all on one page per customer, and the whole sales team uses it at once.
A business dashboard built from the data you already have
Every Monday morning someone copies numbers from three programs into a spreadsheet to build the report. Those numbers can be read straight from the programs and land on a page that updates itself.
An app for your employees, with no app store in the way
Paper forms, photos sent in a group chat, requests jotted on a scrap of paper. An app that installs from the browser on everyone's phone, personal phones included, and writes to the same database as the office.